Friedman Electric thrives because of its commitment to employees

By Geri Gibbons - For Sunday Dispatch
The Friedman Electric showroom on Wyoming Avenue in Exeter has thousands of tools and equipment for contractor and consumer needs. - Tony Callaio | For Sunday Dispatch
Brian DeFrehn, of Olyphant, checks over inventory at Friedman Electric. - Tony Callaio | For Sunday Dispatch
Robin Rogers, a 46-year employee of Friedman Electric, aids a phone customer. - Tony Callaio | For Sunday Dispatch
Courtney Shatrowskas, of Wyoming,en employee in the marketing department, stands by one of many products Friedman carries. - - Tony Callaio | For Sunday Dispatch

Friedman Electric had its origins in Pittston in 1935, selling “literally anything that had cord.”

Founder Jack Friedman would travel through the area making extension cords and selling light bulbs from the trunk of his car.

In 1963, the business’s corporate headquarters moved to Exeter, the spot it continues to call home.

From those humble beginnings, the company steadily grew and, by 1995, the company had grown to eight locations. The company now has 15 locations throughout Northeastern and Central Pennsylvania and New York state.

In 2006, the company became part of Sonepar USA, electrical supply distributors.

Courtney Shatrowskas, marketing director, said much of the stability and success of the company can be attributed to its commitment to its employees.

“A few years after the opening, Robin Rogers and Carol Mazar who are still employed at our Exeter branch, were hired,” she said. “The management at Friedman has passed through many generations of the Friedman family, up until 2006 when Rob Friedman joined the Sonepar USA family, which is made up of the finest electrical supply distributors in the United States.”

Longevity of employees, she said, is a testament to the character of management.

“We pride ourselves on our commitment to over 200 employees that work at our 15 locations,” she said. “The years of industry experience and knowledge that our employees have is immeasurable.”

The range and quality of products and services offered, she said, is also unique.

“ We have developed many specialty departments that focus on meeting and exceeding customers’ needs such as generators, commercial lighting, energy solutions, VMI, Tool, Hardware & safety, Voice and Data, just to name a few,” she said. “Aside from our local branch inventory, Friedman offers over 300,000-square foot warehouse distribution with over 30 million dollars in accessible inventory for next day delivery.”

The company’s success, see said, is rooted in its attention to customers’ needs.

“Friedman provides many ways to do business such as counter pickups, with our inside and outsides sales departments, or through the eCommerce site and mobile ordering app,” she said.

And, although the business’ footprint is rather large, its heart is in Exeter.

“Exeter is located in the core part of the Friedman territory, in between our Scranton and Wilkes-Barre stores,” she said. “Exeter is the headquarters for the Friedman Region and houses the executive offices,” she said.

The company anticipates future growth through attention to customers and simplifying the ordering process digital means.”

“We know digital is ever-changing so we are focused on keeping up with the always advancing digital trends,” said Shatrowskas. ​

The Friedman Electric showroom on Wyoming Avenue in Exeter has thousands of tools and equipment for contractor and consumer needs.
https://www.psdispatch.com/wp-content/uploads/2018/06/web1_Friedman1.jpgThe Friedman Electric showroom on Wyoming Avenue in Exeter has thousands of tools and equipment for contractor and consumer needs. Tony Callaio | For Sunday Dispatch

Brian DeFrehn, of Olyphant, checks over inventory at Friedman Electric.
https://www.psdispatch.com/wp-content/uploads/2018/06/web1_Friedman2.jpgBrian DeFrehn, of Olyphant, checks over inventory at Friedman Electric. Tony Callaio | For Sunday Dispatch

Robin Rogers, a 46-year employee of Friedman Electric, aids a phone customer.
https://www.psdispatch.com/wp-content/uploads/2018/06/web1_Friedman3.jpgRobin Rogers, a 46-year employee of Friedman Electric, aids a phone customer. Tony Callaio | For Sunday Dispatch

Courtney Shatrowskas, of Wyoming,en employee in the marketing department, stands by one of many products Friedman carries.
https://www.psdispatch.com/wp-content/uploads/2018/06/web1_Friedman4.jpgCourtney Shatrowskas, of Wyoming,en employee in the marketing department, stands by one of many products Friedman carries. Tony Callaio | For Sunday Dispatch

By Geri Gibbons

For Sunday Dispatch

Reach the Sunday Dispatch newsroom at 570-655-1418 or by email at sd@psdispatch.com.

Reach the Sunday Dispatch newsroom at 570-655-1418 or by email at sd@psdispatch.com.